Privacy Policy

Last Updated: August 2026

At Flamora, we respect your privacy and are committed to protecting the personal information you provide while using our website and online shopping services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use any of our services.

1. Information We Collect

When you use Flamora, we may collect information such as your name, phone number, email address, billing address, shipping address, and other information required to process your order. We may also collect information about the products you purchase, your communication with our customer support team, and your interactions with our website.

Some technical information, such as IP address, browser type, device information, pages visited, and website usage data, may also be collected automatically to help us improve website performance and user experience.

2. How We Use Your Information

Flamora may use your information to process and deliver orders, confirm purchases, provide customer support, respond to inquiries, manage payments, improve our products and services, and communicate important information about your orders.

With your permission, we may also use your contact information to send promotional offers, product updates, discounts, and other marketing communications. You can request to stop receiving promotional communications at any time.

3. Payment Information

Payments may be processed through secure third-party payment providers. Flamora does not intentionally store complete credit or debit card details on its own servers. Payment information is handled according to the security and privacy practices of the relevant payment service provider.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember preferences, understand website traffic, improve functionality, and provide a better shopping experience. You can manage or disable cookies through your browser settings; however, some website features may not work properly if cookies are disabled.

5. Sharing of Information

Flamora does not sell or rent customers' personal information. We may share necessary information with trusted service providers, such as payment processors, delivery partners, hosting providers, analytics services, and customer support providers, when required to provide our services or complete your order.

We may also disclose information when required by applicable law, legal proceedings, or government authorities.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services. Flamora is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

8. Children's Privacy

Flamora's website and services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

9. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information. You may also contact us regarding marketing communications or questions about how your information is used.

10. Changes to This Privacy Policy

Flamora may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal requirements. Any updated version will be published on this page with the revised “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Flamora handles your personal information, please contact our customer support team through the contact information provided on our website.

By using the Flamora website, you acknowledge that you have read and understood this Privacy Policy.