Terms & Conditions

Last Updated: August 2026

Welcome to Flamora. These Terms & Conditions govern your use of our website and your purchase of products through our online store. By accessing our website, browsing products, placing an order, or using our services, you agree to comply with these terms. Please read them carefully before using our website.

1. General Information

Flamora is an e-commerce platform offering home appliances, kitchen appliances, and related products for online purchase. We reserve the right to update, modify, or discontinue any product, service, feature, or website content without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, features, and prices displayed on our website are accurate and up to date. However, product colors, appearance, packaging, specifications, or minor details may vary from the images shown on the website.

Product availability may change without notice. If an ordered product becomes unavailable, Flamora may contact the customer to discuss an alternative product, revised delivery schedule, or applicable refund.

3. Pricing and Offers

All product prices displayed on the Flamora website are subject to change without prior notice. Promotional offers, discounts, special prices, and other campaigns may have specific terms, validity periods, or product restrictions.

Flamora reserves the right to correct pricing or listing errors. If an order has been placed with an incorrect price due to a technical or human error, we may contact the customer before processing the order.

4. Orders and Order Confirmation

Customers are responsible for providing accurate information when placing an order, including name, phone number, delivery address, and other required details.

After placing an order, customers may receive an order confirmation through available communication channels. An order confirmation does not necessarily guarantee product availability until the order has been verified and accepted by Flamora.

We reserve the right to cancel or refuse an order in cases such as incorrect product information, suspected fraudulent activity, unavailable stock, pricing errors, or other operational reasons.

5. Payment

Customers may pay using the payment methods made available by Flamora. Payment transactions may be processed through third-party payment service providers.

Customers are responsible for providing accurate payment information. Flamora is not responsible for delays or failures caused by third-party payment gateways, banks, or financial institutions.

6. Delivery

Flamora aims to deliver products within the estimated delivery timeframe provided at the time of purchase. Delivery time may vary depending on product availability, customer location, courier operations, weather, holidays, or other circumstances beyond our reasonable control.

Customers must provide a complete and accurate delivery address and an accessible contact number. Additional delivery attempts or charges may apply if delivery cannot be completed because of incorrect information or customer unavailability.

7. Product Inspection

Customers are encouraged to inspect the product and packaging upon delivery. If a product arrives visibly damaged, customers should report the issue to Flamora as soon as possible and provide the required photographs, videos, order details, or other information for verification.

8. Returns, Exchanges, and Refunds

Returns, exchanges, replacements, and refunds are subject to Flamora's applicable Return & Refund Policy. Eligibility may depend on the product category, product condition, warranty terms, delivery condition, and the reason for the return.

Products must generally be returned in the required condition, including original packaging and accessories where applicable. Certain products may not be eligible for return or exchange due to hygiene, installation, usage, or other product-specific considerations.

9. Warranty

Where applicable, products may include manufacturer or seller warranty coverage. Warranty terms, duration, exclusions, and service procedures may vary by product and brand.

Warranty coverage generally does not include damage caused by misuse, unauthorized modification, improper installation, accidents, electrical issues, physical damage, or failure to follow the manufacturer's instructions.

Customers should retain invoices, warranty documents, and other purchase records when required for warranty service.

10. Website Usage

Customers agree not to misuse the Flamora website, attempt unauthorized access, interfere with website functionality, introduce malicious software, or engage in activities that may damage the website or other users.

All website content, including text, images, graphics, branding, product information, and design elements, may be protected by applicable intellectual property laws and may not be reproduced or used without appropriate permission.

11. Third-Party Services

Flamora may use third-party services such as payment gateways, delivery companies, hosting providers, analytics tools, and other service providers. Their services may be subject to separate terms and policies.

12. Limitation of Liability

Flamora makes reasonable efforts to maintain accurate website information and reliable services. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or completely free from technical issues.

To the extent permitted by applicable law, Flamora shall not be responsible for losses resulting from circumstances beyond our reasonable control, including delivery delays, payment gateway failures, network problems, natural events, or third-party service interruptions.

13. Privacy

Your use of the Flamora website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

14. Changes to These Terms

Flamora reserves the right to update or modify these Terms & Conditions at any time. Changes will become effective when published on this page. Customers are encouraged to review this page periodically.

15. Contact Us

If you have questions regarding these Terms & Conditions, product orders, delivery, returns, warranty, or other services, please contact Flamora through the contact information available on our website.

By using the Flamora website or purchasing products from our online store, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.